Several people reported over the weekend that PetSmart posted an announcement in some of its stores that Hill’s Pet Nutrition is conducting a voluntary recall of some of its products.
Most pet food companies make big announcements to let their customers know if they are recalling one of their products, but Hill’s said nothing in the media about the recall.
According to Petful.com, someone on Hill’s Facebook page responded to a question about the recall by saying, “There is no reason to be concerned. There is no health, safety or nutrition issue with any of the products listed above. It is safe to feed as intended.”
Hill’s response still doesn’t say why it recalled the products.
Petful.com also reported that a representative in one of the PetSmart stores that posted the notice said, “The labels didn’t match up with the food that was in the can, so they’re redoing them.”
You should note this is a voluntary withdrawal, not a recall. According to the FDA, a voluntary withdrawal market withdrawal “occurs when a product has a minor violation that would not be subject to FDA legal action. The firm removes the product from the market or corrects the violation. For example, a product removed from the market due to tampering, without evidence of manufacturing or distribution problems, would be a market withdrawal.”
Hill’s customers who bought the products that were voluntarily withdrawn deserve to know why Hill’s removed their product from PetSmart (No one has said if Hill’s withdrew the products from other stores besides PetSmart).
Here is the list of the products in question:
- Science Diet Dog Adult Perfect Weight Chicken & Vegetables, 12.8 oz., UPC #5274229750
- Ideal Balance Slim & Healthy Chicken, 12.8 oz., UPC #5274230770
- Science Diet Dog Small & Toy Adult Gourmet Beef Entrée, 5.8 oz., UPC #5274249660
- Science Diet Dog Small & Toy Mature Gourmet Beef Entrée, 5.8 oz., UPC #5274249680
- Science Diet Dog Adult Beef Entrée, 13 oz., UPC #5274270390
- Science Diet Dog Adult Beef & Chicken Entrée, 13 oz., UPC #5274270400
- Science Diet Dog Mature Adult Gourmet Beef Entrée, 13 oz., UPC #5274270560
If you want to try to find out why Hill’s withdrew these products you should contact Hill’s Science Diet Customer Service at 800-445-5777 from 8 am to 5 pm CST, Monday through Friday or post on its Facebook page.